Customer Service Representative - Iqaluit

Position Name

Customer Service Representative

Position Description

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, FNBC takes pride in its workforce of over 63% Indigenous employees working at locations across Canada.

About The Role

Reporting to the Branch Manager, you will join the Retail Banking team at our Iqaluit branch.  As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques.  As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures. This position is based out of our Branch in Iqaluit, Nunavut.

Qualifications Required

About You

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly reliable, professional, and efficient and enjoys working with others!

You must:

• Be passionate about providing exceptional customer service

• Have a keen eye for detail and perform duties with a high level of accuracy/completeness

• Be punctual and provide a solid ongoing attendance record

• Have strong interpersonal and communication skills

• Possess strong organizational skills

• Experience with financial institution software systems preferred

• Cash handling, customer service, and/or sales experience preferred

• Have acceptable criminal and credit checks

Job Location