COVID-19 Updates

May 11, 2020

While the COVID-19 pandemic is a challenge for all of us, First Nations Bank of Canada remains here for you because of the focus and dedication of our People to continue meeting your needs for the essential services we provide. 

We remain focused on the well-being of our customers, our people, their families and our communities. This includes some changes to our operations and services to ensure we continue to provide you with the level of service you need and expect of us. 

Changes to Branch Operations and Hours

At this time, we encourage you to bank digitally and avoid coming into branches if you can. To help keep our customers and colleagues safe we have implemented some new changes to help maximize physical distance, reserve branch visits for urgent needs, and help our customers continue to find the best way to bank with First Nations Bank during this public health emergency.

 Our branches continue to practice stringent cleaning measures and have installed Plexi Protection Screens to create a safer environment for our staff and customers.  We are limiting the number of customers allowed in the branch at any given time, to practice safe physical distancing.

 We encourage customers to use our alternative service delivery options including FNBC Online Banking, the FNBC Mobile app, Telephone Banking or ATMs where possible. 

 We have also reduced the hours we are open to the public.  For the most up-to-date hours of branch operation click here

How to do your Banking Without Leaving your Home

We remain committed to ensuring that your financial needs are met. As a customer, you have many alternative ways to ensure there is no interruption to your financial needs.  The FNBC Mobile app, Telephone Banking and Online Banking are safe, easy-to-use and available 24/7.

Be Cautious of Fraud

We would like to remind you to protect yourself from fraud, and in particular, be wary of phishing emails. Avoid clicking on links in emails from unknown senders. Take time to review your bank statements on a regular basis.

Never give out personal information to someone who calls you on the phone. First Nations Bank will never call you to ask you for your personal information. It is only when you call us that we will ask you to verify your identity.

Government Support for Individuals

 The Government of Canada has launched a number of emergency related initiatives for individuals. 

 Many of these funds will be received faster by registering for CRA Direct Deposit.  To access your money faster, we encourage you to sign up for direct deposit from the Canada Revenue Agency.  Find out more about how to set up CRA Direct Deposit in FNBC Online Banking.

Please note that registering for CRA Direct Deposit does not register you for the CERB. You will also need to apply for the CERB directly through the CRA website.

Government Support for Businesses

Canada Emergency Business Account (CEBA)

To ensure that small businesses have access to the capital they need to see them through the current challenges, the Government of Canada has launched the new Canada Emergency Business Account.  This $25 billion program provides interest-free loans of up to $40,000 to small businesses and not-for-profits, to help cover their operating costs during a period where their revenues have been temporarily reduced, due to the economic impacts of the COVID-19 virus. 

For more information and to apply click here.